CNCS Direct Privacy Policy

1. Introduction

Welcome to CNCS Direct ("we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

This Privacy Policy explains clearly what information we collect, how we use it, and your rights related to your information when you use our website CNCS Direct ("Website") and related services ("Services").

2. Information We Collect

We collect personal information that you voluntarily provide, including:

- Names, email addresses, phone numbers, mailing addresses, job titles, and contact preferences.

- Payment data such as credit card details and security codes for processing transactions.

Additionally, when you use our AI voice agent services, we may collect:

-Caller ID, call transcripts, and recordings if enabled.

-User account data including your name, email, phone number, and payment details.

-Usage data including timestamps, AI interactions, and analytics.

3. How We Use Your Information

We process your personal information for legitimate business purposes, including:

-Creating and managing your account.

-Sending administrative and transactional communications.

-Processing and fulfilling orders.

-Displaying testimonials and reviews.

-Providing customer support and responding to inquiries.

-Sending marketing communications and promotional materials.

-Delivering targeted advertising and measuring its effectiveness.

-Enhancing and improving our services.

-Ensuring compliance with legal obligations.

4. Sharing of Your Information

We may share your information based on:

-Consent: With your explicit consent.

-Business Necessity: To fulfill contracts or legitimate business interests.

-Legal Obligations: Compliance with applicable laws or responding to legal processes.

-Vital Interests: To protect against fraud, security risks, or illegal activities.

We do not sell your personal data. However, we may share data with trusted third-party service providers essential to service delivery (e.g., High Level).

5. Cookies and Similar Technologies

We use cookies to improve your user experience:

-Essential Cookies: Necessary for basic website functionality.

-Analytics Cookies: Help us understand website traffic and user interactions.

-Functionality Cookies: Remember user preferences.

-Advertising Cookies: Used for targeted marketing.

You can manage or disable cookies through your browser settings, noting this may limit website functionality.

6. Social Media Logins

If you log in or register via social media platforms, we may access certain profile information based on your privacy settings.

7. Data Retention

We retain your personal information as long as necessary for business purposes, legal obligations, or as permitted by applicable law. Users can request data deletion, subject to legal and compliance obligations.

8. Data Security

We employ industry-standard technical and organizational security measures to protect your personal information against unauthorized access and disclosure.

9. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect or market personal data from minors.

10. Your Privacy Rights

You have the right to:

-Access, correct, or delete your personal data.

-Object to or restrict processing.

-Withdraw consent where processing is based on consent.

-Opt-out of receiving marketing communications.

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA).

11. Do-Not-Contact (DNC)

We honor the DNC.

12. AI and AI Voice Agents

When using AI-driven services:

-AI interactions, including recordings and transcripts, are stored securely and temporarily for service improvement.

-AI-generated outputs are provided "as-is," and users should independently verify accuracy.

-CNCS Direct is not liable for any errors or consequences resulting from AI-generated content.

13. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notifications.

14. Contact Information

For privacy-related inquiries or requests, contact:

CNCS Direct

4864 S Yale Ave

Tulsa, Oklahoma 74135

Email: [email protected]

By using CNCS Direct, you acknowledge that you have read, understood, and agree to this Privacy Policy. Legal consultation is recommended for comprehensive understanding.